Brite Pay

Dealer FAQ

Brite Pay, answered

This page answers common questions dealers may have about Brite Pay, Hunter Douglas North America's white-labeled payment solution powered by Stripe.

How Brite Pay Works

Brite Pay is integrated directly into the Brite platform, so dealers don't need to learn a separate system. Here's how the end-to-end flow works:

  1. 1

    Account Setup

    Dealers start by setting up their Stripe-connected account through Brite Pay. The onboarding process is entirely web-based; once your account is activated, you can manage your account details at any time by clicking “Account Management” in the top-right corner of the Brite Pay page.

  2. 2

    Creating a Payment Link

    You can create a payment link in two ways from within Brite: directly from the Brite Pay page, or from the Projects board by moving a project to the Proposal stage and Payment sub-stage, then clicking the “Collect” call to action.

  3. 3

    Customer Payment Experience

    When a customer receives a payment link and completes the checkout, Stripe securely collects and encrypts their payment information, processes the transaction (applying security checks and calculating fees), and adds the payment amount, minus transaction costs, to your Stripe balance. Based on your payout schedule, Stripe then transfers the funds to your connected bank account. Customers receive a payment confirmation email upon successful payment.

  4. 4

    Brite Pay Dashboard

    Within Brite Pay, you can monitor everything through five tabs:

    • Payment Links: displays all payment links that have been created
    • Payments: shows all payments received
    • Payouts: lists all payouts to your bank account
    • Disputes: shows any active or resolved payment disputes
    • Balance: displays your current available Stripe balance

Who handles what?

Brite Pay and Stripe each have clear responsibilities:

Brite Pay (Hunter Douglas) handles:

  • Payment link creation and management within the Brite platform
  • Integration with your Projects workflow
  • Dealer onboarding and platform support
  • Reporting within the Brite dashboard

Stripe handles:

  • Payment processing and financial compliance
  • Transferring funds to your bank account
  • Payment dispute resolution
  • Tax reporting (1099-K issuance)

Knowing these roles helps you find the right place for information and support.

Common questions

Account Setup & Onboarding

Privacy & Data

Merchant & Business Relationship

Fees & Financials

Payments & Transactions

Fraud & Disputes

Operations & Reporting

Future Roadmap

Support